Terms & Conditions

Returns & Refunds Policy:
Please check your good upon receiving them. If they are not what you ordered please contact us and return them within 7 days, starting from the first working day after you receive the goods, and we will give you a full refund within the next 30 days.
Likewise, if in the unlikely event the goods are not in a satisfactory condition, we will be happy to give you a full refund or send out a replacement if you return the item(s) within 7 working days from receipt of the goods. If either of these apply, you can contact us by telephone on 01905 840415 (Mon - Fri, 9am - 5pm) or by email at thebeadkompany@yahoo.co.uk

The return address is:

Furlong, Walcot Lane, Drakes Broughton, Pershore WR10 2J

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Complaints:
We welcome all feedback and will endeavour to deal with any problems experienced by our customers within five working days.

If you have any feedback, comments or complaints then please email us at thebeadkompany@yahoo.co.uk or telephone on 01905 840415

Products:
All products are subject to availability. If a product is out of stock we may substitute it for a product of equal or greater value. If no product is available we will back order it for you, giving you the option to cancel your order if you would rather not wait. All pictures are only representations and items may vary from this. As all products are handmade part of the unique and special qualities of them is that no two pieces maybe exactly the same.

Despatch Information:
We aim to dispatch orders within 2 working days by 1st class post.

We are unable to deliver on national or Bank holidays.

We only deliver to mainland UK at present. For orders outside the UK please contact us via email.

Receiving Your Order:
Please ensure that somebody is available to receive your parcel, unless special delivery instructions have been entered into the checkout section of the site. Any charges incurred for re-delivery will be the responsibility of the customer.