Terms & Conditions

Returns & Refunds Policy:
Please check your goods upon receiving them responsibility of them becomes the customer's upon delivery. If they are not what you ordered please notify us within 7 days.
Likewise, if in the unlikely event the goods are damaged, defected or missing items we will be happy to provide replacement only if we are notified within 7 days of delivery in writing. The company policy being to replace faulty or missing items.

If you wish to return goods this has to be done within 7 working days from receipt the items, they must be returned using recorded or registered delivery and the costs of return postage and packaging are the customer's responsibility in accordance with distance selling regulations.

For fresh herbs, items personalised or made up to a customer's specification we are unable to accept returns or refund this is in accordance with distance selling regulations.

If either of these apply, you can contact us by fax to 0845 280 3108 or by email at david@farexchange.com

The return address is:

Complaints:
We welcome all feedback and will endeavour to deal with any problems experienced by our customers within five working days.

If you have any feedback, comments or complaints then please contact us by fax to 0845 280 3108 or by email at david@farexchange.com.

Products:
All products are subject to availability. If a product is out of stock we may substitute it for a product of equal or greater value. If no product is available we will back order it for you, giving you the option to cancel your order if you would rather not wait. All pictures are only representations and items may vary from this.

Delivery & Dispatch:
We aim to dispatch orders within 2 working days either by post or courier.

We are unable to deliver on national or Bank holidays.

We only deliver to mainland UK at present. For orders outside the UK please contact us via email.

Receiving Your Order:
Please ensure that somebody is available to receive your parcel, unless special delivery instructions have been entered into the checkout section of the site. Any charges incurred for re-delivery will be the responsibility of the customer.