Jackie Harris Glass Terms & Conditions

Returns & Refunds Policy:
Please check your goods upon receiving them responsibility of them becomes the customer's upon delivery. If they are not what you ordered please notify us within 7 days.

Likewise, if in the unlikely event the goods are damaged, defected or missing items we will be happy to provide replacement only if we are notified within 7 days of delivery in writing. The company policy being to replace faulty or missing items.

If you wish to return goods this has to be done within 7 working days from receipt the items, they must be returned using recorded or registered delivery and the costs of return postage and packaging are the customer's responsibility in accordance with distance selling regulations.

For items personalised or made up to a customer's specification we are unable to except returns or refund this is in accordance with distance selling regulations.
If either of these apply, you can contact us by telephone on 01684 566693 (Mon - Fri, 9am - 5pm) or by email at pjharris.family@virgin.net.

The return address is:

20 Wedderburn Road,
Malvern,
Worcestershire.
WR14 2DG

You will be responsible for the item or items until they reach us.

For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Complaints:
We welcome all feedback and will endeavour to deal with any problems experienced by our customers within five working days.

If you have any feedback, comments or complaints then please email us at pjharris.family@virgin.net or telephone on 01684 566693.

Products:
All products are handmade to order. As each one is made to individual specifications, there will be a period of at least 15 days waiting until order is despatched, unless otherwise specified at the time of order.

All pictures are only representations and items may vary from this. As all products are handmade, part of the unique and special qualities of them is that no two pieces will be exactly the same as those shown on the website.

Despatch Information:
We aim to dispatch orders within an agreed delivery time, discussed with the client, either by post or courier.

We are unable to deliver on national or Bank holidays.

We only deliver to mainland UK at present. For orders outside the UK please contact us via email.

Receiving Your Order:
Please ensure that somebody is available to receive your parcel, unless special delivery instructions have been entered into the checkout section of the site. Any charges incurred for re-delivery will be the responsibility of the customer.