Terms & Conditions

Our Contact Details
AlvaNatural Ltd
9 Cressy Road, Penylan, Cardiff, CF23 5BE
Telephone: 02920 464141; email: info@alvanatural.co.uk

Please read the following carefully. Your purchase ("Order") of products ("Product") from this website means that you ("You") agree to these terms and conditions ("Terms").

Shopping with AlvaNatural Ltd
An Order for Product can be made: online via this website or by telephoning 0870 360 3660.

When an Order for Product is made by You, You are offering to buy for the price stated, subject to these Terms.

We will confirm receipt of your Order, and provide You with any further information as necessary, by email or telephone.

We may cancel any Order and not supply Product if it is reasonable to do so and may change or discontinue the availability of Product at any time at our sole discretion. If an Order is cancelled, any payment made will be refunded in full.

Payment
All Orders are priced in and are payable in UK Sterling. All Orders must be paid for in full before despatch. Orders on this site can be paid for by credit card or debit card.

Pricing and Availability
The prices for Product are as stated on this website. All Product is in stock unless otherwise stated.

Delivery
We deliver to despatch your Order within 48 hours of payment clearance. Orders are despatched by Royal Mail First Class. In most circumstances Product should reach You within seven days.

We reserve the right to make part deliveries. Charges for delivery will be governed by, but not limited to, prices ruling at the date of despatch relevant to the delivery mode.

No Risk money-back guarantee, refunds and cancellations
If You find that our products have not helped You please return the unused portion or the product within 60 days and we will promptly refund your purchase.



If You cancel an Order prior to despatch, We will refund the full amount of the Order.

We abide by "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at www.hmso.gov.uk/si/si2000/20002334.htm. We will take all reasonable care to ensure that Product is supplied in an acceptable condition. You must therefore contact us immediately upon any problems You may experience concerning any goods purchased from this site.

Privacy Policy

• We will not disclose your information to third parties without your express permission.
• We are committed to protecting your privacy. We will only use the information that We collect about You lawfully (in accordance with the Data Protection Act 1998).
• We only collect information about You to process your Order and to provide You with the best possible service.
• We will not e-mail You in the future unless You have given us your consent.
• We will give You the chance to refuse any marketing email from us or from another trader in the future.
• The type of information We will collect about You can include: name, address, phone number, email address, credit/debit card details.
• We will never collect or hold sensitive information about You without your explicit consent.
• We will try to ensure that the information We hold about you is accurate and up to date. You can check the information that We hold about You by emailing us. If You find any inaccuracies We will delete or correct it promptly.
• The personal information which We hold will be held securely in accordance with applicable law.

Trademarks
You may not at any time alter or deface any trademark with the intent of attaching any other trademark or distributing the goods without trademark without the express prior written consent of AlvaNatural Ltd.

Force Majeur
We shall not be held liable for delay or failure to deliver where such delay or failure is due to circumstances outside our reasonable control.

Governing Law and Jurisdiction
English Law will govern contracts between AlvaNatural Ltd and You. Any disputes will be submitted to the non-exclusive jurisdiction of English Law.